Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.

Delivery schedule:

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 1-4 days for delivery within the UK. 5-7 days for Europe and 7-14 days Rest of World. Where SURFACE mail is selected the delivery time will be much longer 2-5 weeks for Europe 6-12 weeks Rest of World.

Payment:

We accept payment by Cash, Cheques (sent by registered mail)We also accept PayPal, safe online payments that allow you to pay with your credit or debit card. PAYPAL payers please note:- we will only post to the address showing on the paypal payment.Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s. Personal & sensitive information is not stored by us or distributed to any third parties. All credit card information received will be permanently destroyed.

Packaging:

At PDR Pro Tools, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

For UK mainland deliveries, postage will be FREE, The postage cost for the EU and the rest of the world should be shown along side the item description, if it is not, please email PDR Pro Tools for a quote. Items mailed within the UK will normally be sent first class recorded delivery and insured for £ 38.00. Heavier items may be sent Parcel Force 48 hour and will normally be insured upto £ 150.0. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. PDR Pro Tools reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Overseas & non-mainland UK:

For overseas and non-mainland UK deliveries, postage will be charged at cost. The postage cost per item should be shown along side the item description, if it is not, please email us at for a quote. Items mailed outside the UK will normally be sent Airmail and insured. Heavier items may be sent Surface mail (if selected) and will normally be insured upto £ 150.0. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. PDR Pro Tools reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Returns: 

 We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post are usually insured upto £ 150.0, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate. We are not responsible for ANY customs charges from overseas buyers returning our products, all postage charges or any associated fees/charges must be paid in full to us pdrprotools before any claim/return can be dealt with.