01709 369911

Trading Terms

Ordering From PDR Pro Tools:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.

Delivery schedule:

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 1-4 days for delivery within the UK. 5-7 days for Europe and 7-14 days Rest of World. Where SURFACE mail is selected the delivery time will be much longer 2-5 weeks for Europe 6-12 weeks Rest of World.

Terms of Payment.

a) Payment of invoices shall unless otherwise agreed in writing be made in full without any deduction or set off within 14 days of the date of invoice.

b) Any extension of credit allowed to the buyer may be charged or withdrawn at anytime .

c) Interest shall be payable on any overdue accounts at the rate of 10% over Barclays Bank base rate to run from the due date for payment thereof until receipt by the seller of the full amount whether or not after judgement.

d) In the event of a debt collecting agency being employed or any county court fees incurred by the seller to collect payment on overdue invoices, then the buyer will be liable in full for the costs of any such service (s). Also the buyer will be liable for any other fees incurred in trying to obtain the debt.

e) We do not accept paypal payments over  £500.00 GBP either as a one off payement or recurring over a 16 week basis from the same buyer/company/individual.

If this limit is exceeded then you will be refunded and asked to make a bank transfer.

Payment Options. 

We accept payment by Cash, Cheques (sent by registered mail)We also accept PayPal, safe online payments that allow you to pay with your credit or debit card. PAYPAL payers please note:- we will only post to the address showing on the paypal payment. Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s. Personal & sensitive information is not stored by us or distributed to any third parties. All credit card information received will be permanently destroyed.

Goods / Retention of Title.

All goods supplied shall remain the property of the seller until full payment has been received for said goods from the buyer. 


At PDR Pro Tools, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

For UK mainland deliveries, postage will be FREE for purchases above £50.00 with the exception of some parts of Scotland and the Channel Islands. Items mailed within the UK will normally be sent first class recorded delivery and insured for £ 38.00 however items under £50.00 GBP may be sent 2nd class. Heavier items may be sent Parcel Force 48 hour and will normally be insured upto £ 150.0. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. PDR Pro Tools reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Overseas & non-mainland UK:

For overseas and non-mainland UK deliveries, postage will be charged at cost. The postage cost for the EU and the rest of the world is ONLY estimated at £10.00 and this is for items less than 0.5kg, for Items above 0.5kg please email PDR Pro Tools for an exact quote. Items mailed outside the UK will normally be sent Airmail and insured. Heavier items may be sent Surface mail (if selected) and will normally be insured upto £ 150.0. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. PDR Pro Tools reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Other Conditions.

Upon placing a order with us "pdrprotools" this will place a legally binding contract between you and us and you "agree" that neither us or any of our employees or distributors will be held liable for any injury, loss, damage, direct or consequential arising out of the use or inability to use our products. Any products priced at £0.00 GBP indicates that this/these items are out off stock and not offered for sale @ £0.00 GBP, the correct retail price is shown in the description excluding vat. Also pdrprotools will not be held liable for late deliveries outside of our control or any other eventualities, whether direct or consequential and by purchasing from us you agree to these terms. 


We do not refund return postage costs unless an item arrives damaged due to our negligence, additionally, we only issue refunds if  we supply a incorrect item to the customer, any other returns will be dealt with via a credit note being given to the customers account, also a 10% re-stocking fee will be deducted from your original invoice. Items lost or damaged in the post are usually insured up to £ 150.00, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from Royal mail/Parcel force, this can take several weeks but we will endeavor to keep you informed of all developments as appropriate. We are not responsible for ANY customs charges from overseas buyers either buying or returning our products, all postage charges or any associated fees/charges must be paid in full to us pdrprotools before any claim/return can be dealt with. Warranty:- all our tools are fully warranted against breakage, all pdr tools 8.0mm and bigger come with a lifetime warranty against breakage under normal usage, Custom made tools offer no Warranty, all shaved tools inc Brace,wires and whale/dove tails come with a limited six month warranty against breakage, we will replace any tool under our warranty scheme once only, and to the original buyer only, any alterations to our tools or failure to follow our guidelines will void any warranty. The customer is responsible for all postage costs during a return process due to a premature breakage of a qualifying tool, all parts of the broken tool must be returned to qualify for a return, repair or replacement . At our discretion we will either replace a tool, refund or repair the tool. Any products NOT manufactured by us or ANY consumable Items have a limited one month Warranty only. The photos of our tools/products on our website are not to be relied upon 100%, as these have been re-sized and were not taken by professionals and therefore can give a slightly distorted image, with this in mind we ask our customers to read the descriptions carefully before purchasing as this will give a more accurate description. As we develop newer tools we may replace certain tools from our tool store and replace them with a newer updated/improved version, sometimes this can include the customer receiving a change to handle colour, length and tip type on various tools etc.. this is to provide you the customer with the very best tools available. PDRPrprotools will not be held responsible for any eventualities either direct or consequential  and by purchasing any pdr Tool or accessory you agree to our full terms/conditions therein, also pdrprotools strongly recommend you seek professional advice before using any dent repair tool, again pdrprotools will not be held responsible for the misuse of our tools and failure to follow our guidelines and by purchasing from us you the customer agree to our terms/conditions.



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